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Faq for Sevice Buyer

You are thinking to outsource your project but have question. How can I do that?

How much your website charge for submitting the projects?

Why there is need to outsource?

What services are included in outsourcing?

What key aspects are to be considered while deciding on outsourcing to different places?

How to come up with very effective ways to strategize outsourcing?

Are there any risk factors involved in outsourcing?

What level of control I have on the project execution with the other company? Will I lose the control on project if I outsource it?

Are service providers with international certificates more reliable?

What care should be taken to avoid communication problem?

What things should be included in the outsourcing contracts?

 


          You are thinking to outsource your project but have question. How can I do that?
Don’t worry it’s very easy to outsource your project on our site, just follow the below mentioned instructions 
  • Send your project details on our email address outsource@questoutsourcing.com 
  • The research department of Questoutsourcing will go through your project details and post it on our site. 
  • The details of your project will be viewed by many service providers who are registered on our site from all parts of the world and then contact you if they are interested in your work. 
  • We have quality service providers registered with us who will approach you with their proposal and quotations.
  • You can select the best service provider which suits your expectations.
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          How much your website charge for submitting the projects?
We here at Questoutsourcing do not charge you for posting your project on our site, the service we provide to buyers are ABSOLUTELY FREE of cost.
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          Why there is need to outsource?
  • Outsourcing is basically done to make use of the facilities that a company doesn’t have in house, so by outsourcing they can make use of the facilities of the service providers which work on their project.
  • Service buyers don’t need to do much investment for installing these facilities at their own premises. 
  • Service buyer gets one big advantage that the overall cost of the outsourcing project is lowered to almost 40 %( approximately).
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          What services are included in outsourcing?
Generally any kind of service which can be executed from a remote place can be considered for outsourcing. Use of Internet, Telephones system and other modern means of communication play an important part in transfer of information as well as secured data in outsourcing. Some of the major services that are commonly outsourced nowadays include: 
  • Data Entry
  • Data Capture/Scanning 
  • Data Processing and Database Management
  • Data Conversion 
  • Data Entry 
  • e-CRM
  • SCM 
  • Forms and Claims Processing 
  • Order Processing 
  • Indexing and Archiving
  • Web site design, development and normal creation 
  • Software Programming, Development and Technology tools creation 
  • Call Center Activities
  • Web Research and Data Mining 
  • Conducting market surveys or any other surveys 
  • Design and DTP 
  • Engineering and Design
  • Multimedia and Animation 
  • Transcription (medical, legal and others)
  • Medical Billing and Coding
  • HR Services 
  • Internet Marketing, Search Engine Ranking and optimization 
  • Training 
  • Writing and Translation 
  • Proof-reading and editing 
  • CAD/CAM Services 
  • Bookkeeping and Finance 
  • Or any other service that can be executed from a remote location
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          What key aspects are to be considered while deciding on outsourcing to different places?
Some of the major points to be considered are: 
  • Taking into consideration the cost difference between regional and offshore markets. 
  • Expertise available with the service providers who are executing the project.
  • Facilities and Technological advancements available.
  • Analyses of total benefits, like the benefits available are more or less?
  • Are there some limitations and analyze how critical they are?
  • Check how fast the service is available in addition to quality.
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          How to come up with very effective ways to strategize outsourcing?
There is no defined path for strategizing outsourcing. It basically depends on the higher management goals, investing capabilities of the company, the resources available along with the policies laid down by the company etc. Below are some worth noting factors:

Selection of the place to outsource

This requires thorough study of the political stability of the country where the project is being outsourced in addition to economic policies, efficiency of workers, cultural issues, International IT laws, policies and related factors.


Selecting the service provider for project

This should be done with great care and patience as the service buyer need to analyze the providers capacity, facilities and technology available with them, technical skills and quality of man power, financial strength, proven experience in the related field and references, etc

Good will with service providers

The most important thing in outsourcing is both the buyer and provider should work with mutual understanding and accept each other business policies and ideologies. More importance should be given to the performance and quality of the work that is being executed.
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          Are there any risk factors involved in outsourcing?
There are some risk factors involved in outsourcing some of them are listed below: 
  • Stabilities of the resources and infrastructure being used. 
  • Confidentiality issues between the two companies
  • Time difference factor 
  • Cultural Differences
  • Political difference between the two countries 
  • Issues related to laws etc
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          What level of control I have on the project execution with the other company? Will I lose the control on project            if I outsource it?
This will totally depend on the terms and conditions that are laid between provider and buyer. As the project is been outsourced you will not have a total control on the project execution. More over for the proper execution of the project both the sides need to adopt flexible approach. So you will not lose the total control of the project that you outsource.
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          Are service providers with international certificates more reliable?
There are generally two aspects to this question. Certificates give assurance that the provider will give quality of the work in addition to maintaining proper standards. But if we consider other aspect internationally certified providers rate are comparatively high and are very rigid in the way of working.
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          What care should be taken to avoid communication problem?
Systematic communication policy is most important part of outsourcing. Both the parties should make sure that every issue is taken care and solved properly. So each work should be assigned to particular person only. For example Mr. John for reporting, Mr. Harris for technology related matters, Mr. Philip for administrative and financial purposes, etc. Buyer should be in proper contact with the person of each department which is related to the outsourced project.
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          What things should be included in the outsourcing contracts?
Some of the important things to be include in the outsourcing contracts are: 
  • Agreement and terms for the project 
  • Warranty period of project 
  • Disclaimers 
  • Control Factors to be considered 
  • Minimum Service levels 
  • Compensation and Incentives, penalties and rewards for the project 
  • Responsibilities of risk 
  • Ownership of data and its confidentiality 
  • Guidelines of Performance measures 
  • Measures to be taken for Emergency and Crisis
The contract should be flexible so that both the parties are satisfied and business is profitable to each of them. It’s totally different way of working so the traditional standards of business should not be given much stress.
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